Shipping & Returns
All orders are shipped USPS ground and come with a tracking number for your convenience. Orders ship within 2-3 business days. We ship all orders on Tuesdays each week. Orders are shipped in the order they are received AND paid in full. For larger orders and wholesale orders please allow up to 30 days to fill your order and ship, as they are hand made and larger orders could take some time to fill. Return shipping is at the buyers expense. Please feel free to contact us if you have any question or concern with your order or your shipping needs.
We try our best to satisfy each and every customer with one on one relationships. We want you to feel like family here.
RETURN & EXCHANGE POLICY
Should there be a concern or problem with your order or your product please contact us directly so we can personally handle your troubles. We strive to provide the best customer service we can. Please understand that the Whisker Stix LED Lights are handmade and are sometimes prone to have a problem. We have had TWO known such cases out of over 15,000 units.
Should something like this arise you may contact us to see about a return or exchange. We will do our best to make things right.